The booking. Both sides of it.
One guest planning a birthday dinner. One Thursday in The Long Room. Follow the conversation, the decisions and the deposit.
Chapter 01
A message with possibility.
The host answers as your venue and asks the next useful question. The occasion, group size and budget begin to form an event brief.
- Occasion
- Birthday dinner
- Party size
- 35 guests
- Requested
- Thursday evening
- Guest's budget
- $4,200
An enquiry becomes an event worth planning.
Guest: A birthday dinner for 35 of us, Thursday evening, with cocktails and dinner. Somewhere around $4,200.
Host: I'd love to help. Would you prefer a seated dinner or a more relaxed evening with people mingling?
Chapter 02
An evening that fits your house.
Your spaces, your menu and your prices. The host works from the details you provide, and the guest chooses their menu on your ordering page, with the event details carried through.
- Room selected
- The Long Room
- Time agreed
- Thursday, 7:00 pm
- Menu preference
- Cocktails and dinner
- Next decision
- Choose the menu
A budget guides the conversation. The selected menu and your house charges determine the quote.
Explore the demo menu in a new tabThe guest chooses from the rooms and menu your venue provides.
The Long Room
Seats 40
Guest: The Long Room sounds perfect. Let's make it 7:00 pm.
Chapter 03
A decision becomes a deposit.
The money lands with you. The guest receives an invoice from your Stripe account, and once the deposit is paid the event is booked and your team can see the payment status.
Booked value and money received are different.
In this example the booking is $4,200. The deposit is $2,100. The remaining $2,100 is invoiced after the event.
A paid deposit confirms the booking, through your own Stripe.
The Long Room
Deposit paid
35 guests · Thursday, 7:00 pm
$2,100 deposit received
- Agreed booking value
- $4,200
- Deposit paid
- $2,100
- Remaining balance
- $2,100
Amounts before tax and service charges.
Chapter 04
Your team can plan the evening.
One event, with the details attached. With Google or Outlook connected, the booked event lands on your calendar with setup and teardown time, and your team can review the guest, room, menu and booking status.
- Guest experience
- An evening confirmed
- Team visibility
- Booking and payment status
- Calendar
- Event, setup and teardown
- After the event
- Remaining balance invoiced
Your venue sets its event timing and buffers.
Explore the demo calendar in a new tabThe confirmed event and its surrounding time are visible to your team.
The Long Room
Booked
Thursday
- 6:30 pmSet the room Setup time reserved
- 7:00 pmThe birthday dinner 35 guests · Cocktails and dinner
- 10:00 pmClose the evening Teardown time reserved
Chapter 05
Hospitality still has a human side.
You stay in the conversation. Your team can read the thread, pause the host and take over, and a special request reaches a person with the context to help.
- Set the standards. Your menus, prices, rooms and house policies.
- Take the conversation. Read the thread and respond when a guest needs you.
- Keep the records. Export your guest and booking data.
Your team keeps the decisions that make your venue yours.
Guest: Could we bring a live band?
Host: Let me check with our team about a live band in The Long Room.
For your team
A special request, with the conversation and event details together.
Take a look around.
The workspace your team uses: events, menus, calendars and the details behind each booking.
Ember & Oak
Make the next one yours.
Start with your rooms, your guests and the events you want more of.